Refund policy

1. When you can request a refund

You can submit a refund request within 24 hours of a successful purchase, provided your total viewing of the content is under 15 minutes at the time the request is reviewed.

2. How to submit a request

• Open a support ticket from your account, choose the refund topic, and include your transaction number and the reason for the request.
• If you cannot access your account, use the external support form with the same email address used for the purchase.
• We may ask for additional details to verify ownership of the account and the transaction before a decision is made.

3. Review and decision

Every request is reviewed manually. Signature checks the time of the request, viewing duration, account status, and payment details. Approval is not automatic, and we will inform you of the decision through the support ticket.

4. Processing a refund

If approved, the refund is processed manually, and your access to the system linked to that transaction may be revoked. The method and timing of the funds reaching you can vary depending on your payment method and the procedures of EasyKash or the financial provider involved.

5. Cases where a refund does not apply

• Requests submitted more than 24 hours after a successful payment.
• Access that exceeded 15 minutes of viewing the content.
• Requests that cannot be verified as linked to the account or to the email used for payment.
• Requests arising from account sharing or a breach of the terms of use, without prejudice to any rights granted by law.

6. Payment or access problems

If you were charged but access did not appear, open a support ticket rather than paying again. Signature will review the status of the transaction and handle any gap between payment and activation through the dedicated channels.